2145 Woodlane Drive, Suite 106 | Woodbury, Minnesota 55125
New Customer Service Requirements for Cable Television Bills
In 2019, Congress passed the Television Viewer Protection Act of 2019 (the “Act”). This Act was originally set to become effective on June 20, 2020, but the FCC delayed the Act’s effective date to December 20, 2020, citing COVID-19 as the cause.
The Act requires providers of covered services (i.e., cable operators) to provide transparent pricing information to consumers, including:
Under the Act, consumers are also allowed to cancel service contracts within 24-hours of entering into a contract without paying early cancellation fees or other disconnection fees or penalties, and consumers cannot be charged for using their own equipment to access a provider’s services, including broadband Internet service.
Finally, when providing a consumer an electronic bill, a provider must include in the bill:
 In the Matter of Implementation of Section 1004 of the Television Viewer Protection Act of 2019, MB Docket No. 20-16 (Rel. Apr. 3, 2020).
 47 U.S.C. § 562(a)(1).
 47 U.S.C. §§ 562(a)(3) & 562(c).
 47 U.S.C. § 562(b).
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Bradley Law, LLC is located in Woodbury, MN and serves clients in and around Newport, Lake Elmo, South Saint Paul, Afton, Saint Paul Park, Cottage Grove, Lakeland, Inver Grove Heights, Saint Paul, Willernie, Dakota County, Ramsey County and Washington County.
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